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Customer Service Survey

About the company:

Who will receive this survey? [required]

Gribetz International Porter International

About your issue:

1. Did we resolve your issue or question? [required]

Yes, we resolved your issue or question.
Additional steps to resolve your issue or question were needed.
No, we did not resolve your issue.

2. Overall, how satisfied are you with the service provided by the Customer Service technician?

Highly satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Highly dissatisfied

About the person you were in contact with concerning your request:

3. Their ability to quickly understand your issue.

Highly satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Highly dissatisfied

4. The care they demonstrated about resolving your issue or question.

Highly satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Highly dissatisfied

5. Their ability to clearly explain the situation or solution.

Highly satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Highly dissatisfied

6. The courteousness they demonstrated.

Highly satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Highly dissatisfied

7. Were you aware that you can place parts orders by e-mailing your request and machine serial number to parts@gribetz.com or request a service call online at https://gribetzservice.com? 7. Were you aware that you can place parts orders by e-mailing your request and machine serial number to parts@porterinternational.com?

Yes
No

8. Is there anything else you would like to share about your service experience? What would you like us to improve (technician's helpfulness, time spent to solve your issue, etc.)?

Yes
No

9. Would you like someone to contact you?

Yes
No

By Email By Phone

10. Please enter your name: [required]

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